Remote help from The Tech Guy
Remote help means we see your screen and fix things with you while you watch. It only starts after you’ve booked with us or sent us a form, and we’ll email you a confirmation first.
Before we connect
- We'll never call you out of the blue and ask you to install anything. Remote help only starts after you contact us.
- Only ever start a download from thetechguy.services. We'll never email you a download link.
- We never type a password on the affected computer. Resets are done from a different device.
If someone calls you first and asks to connect, hang up. That isn’t us.
Getting connected
- 01DownloadTap the button below. It opens sos.splashtop.com, Splashtop's own download.
- 02Open itOpen the file. Your computer should show it's signed by Splashtop. If it doesn't, stop and tell us.
- 03Read us the codeThe app shows a code. Read it to us on the call, and we connect.
Download Splashtop SOSFrom
sos.splashtop.com, signed by SplashtopWe never send a remote-access link by text, email or a call you didn’t book.
We only connect during a session you booked. You can end it any time by closing the app.
On a business plan? We install our management agent on your computers ourselves during onboarding, so you never download anything from a link someone sends you. When you ask for help, we connect through it. See business plans
Not booked yet?
Book an online session, or message us and we’ll set it up together.