Internet that works. Wi-Fi where you need it.

1. 01Check the addressAvailability changes street by street, sometimes unit by unit. This is the step that stops a plan being sold for a property that can't take it.
2. 02Arrange the serviceWe can arrange a Great Southern Network service, or work alongside the provider you've already got.
3. 03Pick a plan that fitsPlan prices move, so we don't publish someone else's here. We ask what the household or the business actually does with the connection, then pick.
4. 04Set the equipment upThe supplied modem arranged, configured and named properly — not left in the box with a sticker on the bottom.
5. 05Connect the devices, test the roomsPhones, laptops, TVs, printers and cameras back on. Then a room-by-room test, so you know where it works before you need it to.
6. 06Plan the changeoverWe don't cancel your old service — your previous provider controls that timing. We confirm it with you during the changeover so you're not paying twice.

The Tech Guy is your local Great Southern Network partner. Internet services and monthly billing are provided by Freedom Broadband Pty Ltd trading as Great Southern Network. We help you choose, connect, set up and support the service locally.

• Two separate bills. The internet service is invoiced monthly by the supplier named above. Our visits are charged separately, so you always know which bill is which.
• Someone who’s seen the building. Usually nobody involved in an internet service has. Here, the person who helped you choose it can stand in the room where it doesn’t work.
• Support in Australia. Great Southern Network runs its admin and support here, through local partners rather than one call centre covering the country.
• What we’re not. We're not the carrier, and we don't run the nbn network. Where investigation identifies an eligible nbn network fault, we manage the provider-side escalation and help coordinate the nbn technician process.

Your provider should fix a fault on the service they sell you, and calling them yourself is always an option — often the fastest one, and it costs you nothing. If you’d rather not do the technical conversation alone, we’ll join the call. You handle identity verification, because only you can. We explain the fault and keep the next step clear.

• Stay with your provider. No switch needed, and no pressure to make one. We describe the fault in the terms their systems need, so the call moves forward instead of starting again.
• Move to Great Southern Network. A different thing entirely: we arrange the new service and support it locally afterwards. See Connect an address for how the billing works.
• Escalate an eligible nbn fault. We can’t send an nbn technician — nobody outside a provider can. Where investigation identifies an eligible nbn network fault, we manage the provider-side escalation and help coordinate the technician process.

Same order every time. So if you do end up buying equipment, you already know what got ruled out first.

1. 01Outage and service checkFirst we check whether the service is arriving at all — your provider's status, your account, and whether the fault is already known to them.
2. 02Reboot and connection testA proper restart, then a test over a cable. That tells us whether the fault is in the connection itself or in the Wi-Fi.
3. 03Router age and configurationHow old the router is, what software it runs, which wireless channels it has chosen, and whether your provider's settings are still correct.
4. 04Wi-Fi coverage surveyWe measure the signal in the rooms you actually use, so coverage becomes a measurement rather than an opinion.
5. 05Router or mesh remedyWe choose the equipment from what the survey measured, then install it and test it. Nothing is guessed at.
6. 06Provider or nbn escalationIf the fault turns out to be on the service or the network, we send the evidence to your provider and manage it from there.

• The building decides most of it. Rendered walls, double brick, a second storey, foil insulation, a long floor plan, or a router parked in whichever corner the socket happens to be. Some properties no single unit can cover, and no plan upgrade changes that.
• Why we’re careful with cheap extenders. A booster often creates a second network that devices cling to at the worst moment, and halves the speed while it does it. Sometimes an extender is right. It isn’t the default.
• How many units, and where. The survey decides both. More isn’t better — badly placed units interfere with each other and make a property worse.
• What you keep. A written summary: what went in, where each unit sits, the network details, and what to restart if something plays up later. Written down, so it’s not held in your memory or ours.