Seven things that don’t change, whoever attends and whatever the job.
You’re told who’s coming before they arrive. If you’ve had us before you can ask for the same person, and they’ll have read the notes from last time, so you’re not starting the story again.
Every price is on the booking before you choose a time. On-site is $160/hr inc GST — 1 hour minimum, then 15-minute increments. Weekend & public holiday: +$160 per visit. If the job needs longer, we tell you before the hour is up and you decide. Nothing is added afterwards, and there’s no call-out fee anywhere between Noosa and Caloundra.
No acronyms unless you ask for them, and no rushing. Ask a question as many times as you need to, changes get explained before they’re made, and you decide what goes ahead. If you want the technical version you can have it. If you don’t, nothing is lost by skipping it.
There’s a written rule about this. If you use your computer for email, banking and photographs, you won’t be quoted a graphics card. When a machine has a few years left in it, we say so.
Cracked screens, hinges, water damage, phones and consoles included. The person who visits fixes it there if they can. If it needs a workbench, they take it to one of our repair partners themselves and bring it back set up — and they’re accountable for the result: the repair, the quality, and any follow-up. The repair is quoted separately before any work, and the time depends on parts and labour. Not sure it’s worth fixing? Ask first — that answer is free.
After every visit you get a plain-English summary: what you asked for, what we found, what changed, what’s still outstanding and what to do next. It’s yours. If you ever use someone else, give it to them. A family member can have a copy too, once you’ve said that’s fine.
Some jobs belong with a specialist, and some with the manufacturer. You’re told which, and where to go, rather than charged to find out.
If we get any of this wrong, tell us and we’ll put it right.
We don’t call the people who come to your house technicians. We call them technology facilitators, and the word is doing a job.
A repair that leaves you where you were isn’t finished. The point is that the technology works for the way you live, and that you leave the visit knowing more than you did — in words you’d use.
Everyone here works to the same written standards: the same questions on arrival, the same notes on the job, the same summary afterwards. It’s why your notes travel with the job, whoever attends.
What worked, what didn’t, and what the next person needs to know. A lesson learned once is written into how we work, so nobody has to learn it twice at your kitchen table.
There’s no script. The person in your home is trusted to make the call in front of them, and to write down why. That’s also why they’re accountable for the whole job, start to finish — including a repair.
Gabriel is a mechatronics engineer and the lead engineer; every facilitator who joins is trained on the same standards. Want to join? Recruitment of technology facilitators is managed through The Tech Group.
Gabriel has been helping people with technology since 2019 — first as a contractor in Brisbane, and on the Sunshine Coast since 2022 — after about a decade of being the person friends rang when something stopped working.
He is a mechatronics engineer, which mostly means he was trained to find the actual fault rather than the obvious one. In practice that turns into a habit: work out what is really going on before changing anything. A lot of the jobs here turn out to be three problems wearing one coat, and the first two were symptoms.
He won’t sell you equipment you don’t need. There’s a written rule about it — if you use your computer for email, banking and photographs, you won’t be quoted a graphics card. It costs money to hold that line and it isn’t up for discussion.
Most of the work is in people's homes between Noosa and Caloundra, often with someone standing next to him who is quietly worried they’re about to be made to feel stupid. That doesn’t happen here. Online, the same work happens anywhere in Australia.