The Tech Guy Services is operated by The Tech Group Strategies Pty Ltd (ABN 89 681 519 602). This page describes what happens to your information when you ask for our brochure, when you book and when we visit.
Very little. The website has two kinds of form of its own: the brochure request on the security page, and enquiry forms that ask a few questions and then where to reply. Both are described below. Apart from those forms, it has no account system and no tracking cookies, and it doesn’t store your name, email, phone number or address, whether in a database, in your browser’s storage or in web addresses.
It does count page views, using Vercel Web Analytics from Vercel, the company that serves this site. The counter sets no cookies and keeps no IP address. It records which page was viewed, the page that linked to it, your country, and the kind of device and browser, under an anonymous identifier that is discarded within a day. Nothing you type anywhere on this site reaches it.
The same counter also counts three moments, with no more detail than a label: a booking window was opened (and which kind of help it opened on), a booking was completed in the calendar (and which kind of session), and a form was sent (and which form). It never records your name, your email, the time you chose or anything you wrote.
The service-area section near the bottom of the home page shows a Google map. It isn’t requested until you scroll down towards it, so until then nothing is asked of Google and no cookie is set. Once it loads, Google Maps runs in a frame and Google may set cookies and receive your IP address, under Google’s own privacy terms. If you book without reaching that section, the paragraph above stays true for your whole visit.
What we collect. When you ask for the incident response brochure, we collect your name, your email address and, if you give it, your business name. We also record whether you ticked the box asking for security tips (it starts unticked), the page you asked from, the date and time, and your browser’s user-agent: a line of text naming the browser and the kind of device.
Why. Your name and email are used to send you the brochure by email. If you ticked the box, we may also send you occasional security tips, and each one tells you how to unsubscribe. If you didn’t tick it, this request doesn’t put you on any mailing list. The user-agent helps us spot automated junk requests. Your IP address is checked to slow repeated automated requests. It isn’t stored: the server keeps only a scrambled form of it, in memory, and clears it within about 20 minutes of activity.
Where it’s kept. Your request is stored in a database run for us by Supabase. Only our server writes to it, and it can’t be read from the website. The brochure email is sent through Resend, an email delivery service. Nothing you type in the form is kept in your browser, put in a web address or counted by the page-view counter.
Deleting it. To see, correct or delete your brochure request, or to stop the tips, email support@thetechguy.services or message us using the details in the footer. We keep a request until you ask us to delete it.
What we collect. Some pages ask a few questions about what you need, one at a time, and then where to reply. When you send one, we keep: which form it was and whether it’s for a home or a business; how urgent you said it is; your name and email address; and, if you give them, your phone number, suburb, business name and how you’d like us to reply. We also keep your answers to the questions (no single answer can be longer than 1,000 characters), the page you sent it from, the campaign tags in that page’s web address if it had any, the website that sent you to us, that you ticked the box agreeing to us keeping these details (the form can’t be sent without it), whether you ticked the separate box asking for tips (it starts unticked), and the date and time.
Why. To reply to you about what you asked for, and nothing else. If you ticked the tips box, we may also send occasional tips, and each one tells you how to unsubscribe. We also note, for our own follow-up, whether we’ve replied and whether work followed. Your IP address is used only to slow repeated automated sends, the same way as on the brochure request: it isn’t stored, only a scrambled form of it is held in memory, and it’s cleared within about 20 minutes.
Where it’s kept, and who sees it. Your enquiry is stored in a database run for us by Supabase, in Australia (proposed: Sydney; this draft is waiting on that choice). Only our server writes to it, and it can’t be read from the website. Only The Tech Guy team sees it. Your answers stay in the form on your screen until you send it: they aren’t put in a web address, kept in your browser or counted by the page-view counter.
An urgent enquiry. If you say it’s urgent, our server sends an email to us, not to you, through Resend, so we see it quickly. That email says which form it was, home or business, your suburb, how you’d like us to reply and a reference number. It doesn’t include your answers or anything you typed.
How long, and deleting it. We propose to keep an enquiry for 24 months and then delete it (this draft is waiting on that decision). To see, correct or delete your enquiry sooner, or to stop the tips, email support@thetechguy.services or message us using the details in the footer.
When this count is switched on, a tap on a call, WhatsApp or booking link, and a sent enquiry form, adds one line to a count kept for us in Supabase: what was tapped, which page it was on, the campaign tags in that page’s web address if it had any, and the website that sent you to us. It holds no personal details: no name, email, phone number, IP address or browser details, and it sets no cookies and stores nothing in your browser. We keep these lines for 90 days.
Booking happens inside a scheduling window provided by Cal.com. The details you enter there — your name, contact details, the service address for a visit, and what you tell us about the problem — are held in our Cal.com booking records and appear in the confirmed appointment in our work calendar (Google Calendar), so the person attending knows where to go and what the job is.
Online support sessions are paid at booking. Card payments are processed by Stripe; we do not see or store your card number. Stripe may send you a payment receipt.
When you arrange a visit for a parent or family member, the booking asks who is arranging, who is receiving support, the service address, and who should receive updates. We confirm the appointment with the person receiving support before it goes ahead. Arranging or paying for a visit does not give anyone access to the recipient's accounts, passwords or private information — those permissions belong to the person receiving support, and we ask for what the visit needs and nothing else.
After a visit we write a plain-English summary of what was worked on. It goes to the person who received support, and to a family member only when the person receiving support has agreed to that. Summaries record the job, not the person: no medical information, no diagnoses, no funding details.
Cal.com (scheduling and booking records), Stripe (payments for online sessions), Google Workspace (our work calendar and email), Vercel (serving the pages, and the page-view count described above), Supabase (storing brochure requests, enquiries and the tap count) and Resend (sending the brochure email, and the urgent-enquiry email to us). Each processes your information to deliver what you asked for, under their own privacy terms.
Google Maps is a further processor, but only on a visit that scrolls down to the map described above. It never runs on a visit that doesn’t reach it.
SociableKIT is another. The review wall near the top of the home page is a frame loaded from them, showing every Google review, and they may set cookies once it loads. It isn’t requested until you scroll down to it, so if you book without reaching the reviews, nothing is ever asked of them. No other page on this site loads anything from them.
Elsewhere on this site, Google reviews are read by our server from Google and included in the page. Your browser makes no request to Google for them, and reviewers’ pictures are served from this site.
Booking records and visit summaries are kept so that return visits do not start from zero — your service history stays with the job. You can ask us at any time to show you what we hold about you, correct it, or delete it, and we will do so unless a record must be kept for tax or legal reasons.
Questions about this page or your information: contact details are in the footer.